Delivery and Shipping Policy
Shipping Destinations
Hayara proudly ship our products to customers both within India and worldwide. Whether you’re in Lucknow or London, we’ll ensure your order reaches you promptly and securely.
Shipping Methods
Domestic Shipping (India):
- We partner with reliable courier services to deliver your Banarasi sarees, suits, dupattas, lehengas, and home furnishings across India.
- Standard delivery time within India is approximately 5-7 business days.
- Express shipping options are available for urgent orders.
International Shipping:
- For our global customers, we offer international shipping via trusted carriers.
- Delivery times vary based on the destination country. Please refer to the estimated delivery times during checkout.
- Customs duties, taxes, and other import fees (if applicable) are the responsibility of the recipient.
Order Processing
Processing Time:
- Once you place an order, our team begins processing it promptly.
- Customized or made-to-order items may require additional processing time. We’ll communicate this clearly during the order confirmation.
Order Confirmation:
- You’ll receive an order confirmation email with details of your purchase.
- Please review the order details carefully. If you notice any discrepancies, contact our customer support immediately.
Tracking Your Order
Tracking Information:
- We provide tracking details for all shipped orders.
- You’ll receive an email with a tracking link once your order is dispatched.
Checking Order Status:
- Visit our website and log in to your account to track your order.
- Alternatively, reach out to our customer support team for assistance.
Shipping Costs
Domestic Shipping (India):
- Shipping charges within India is free.
- Shipping costs will be displayed during checkout.
International Shipping:
- International shipping costs vary by destination and order weight.
- The shipping fee will be calculated during checkout.
Returns and Exchanges
Returns Policy:
- We want you to love your Banarasi treasures! If you’re not satisfied, you can return eligible items within 5 days of delivery.
- Please refer to our Returns Policy on our website for detailed instructions.
Exchanges:
- Need a different size or color? We offer exchanges for eligible items.
- Contact our customer support team to initiate an exchange.
At Hayara, we’re committed to ensuring a delightful shopping experience for our cherished customers. If you have any further questions or need assistance, feel free to reach out. Happy shopping!